Liaison Services

Liaison service is vital for effective communication and sustainable smooth flow of patients that need to be operated by liaison officers with special training for the position.Liaison Officer is thus a person that runs the liaison services and liaises between two or more organizations and the public to communicate and coordinate their activities.The hospital should provide liaison services 24 hours in a day and 7 days a week throughout the year.Each health facility should establish a liaison and referral service that is responsible to:

1. Manage hospital bed occupancy (bed management).

2. Facilitate emergency and non-emergency (elective) admission.

3. Facilitate social support to the emergency, inpatient and outpatient case teams.

4. Manage the referral service, specifically:

• Coordinate the overall referral activities.

• Record and report the referral activities to facility management.

• Compile, analyze and interpret data to improve the referral service.

• Take part in the quality assurance programs of the referral system by participating in regular review meeting within and outside the health facility.

• Performance monitoring and evaluation.

• Ensure feedback is sent back to the referring health facility.

• Update the elective admissions waiting list.

• Assign an admission date to patients based on the urgency of the clinical need as date indicated by the physician in the patient notes.

• Ensure regular bed census is carried out, reported and used to update and manage the bed utilization.

At any time the liaison should and have the following information:

– Free beds in the health facility

– Number of bed that are due to be evacuated

– Likely discharges planned during admission

– Number of beds Occupied in the facility

– Number of patients transfer ins and outs

– Number of ‘reserved beds for elective admissions that day